The right of withdrawal may be exercised by the customer within 14 days from receipt of the product(s). You can obtain repayment of the amount paid in the following ways:
1. Before the expiry of that period, the customer have to send a registered letter with return receipt to Caffè Pascucci Torrefazione S.p.A. or submit other unequivocal statement to that effect. That communication can be sent, within the same period, by e-mail to ecommerce@pascucci.it, or by fax to +39 0541 978 698.
2. The Customer Service gives the Customer the Return Authorization Number (RMA).
3. The customer writes the RMA number on the rendered form received together with the delivery documents.
4. The customer is then contacted by the courier to take charge of the return.
The product have to be returned within 14 days of receipt of the RMA.
Refund of the price paid for the product includes the postage.
If the value of the products has suffered a decrease caused by a different manipulation to be that required to establish nature, characteristics and functioning of the products, (e.g. damaged products, not regularly packed or in an incomplete manner, or in which certain parts are missing or have been damaged, such as parts, components, accessories, packaging materials, boxes, documents and / or other objects), Caffè Pascucci Torrefazione Spa will refund to the customer the purchase amount minus the value of this reduction. If the customer sends back products after the period referred above, or in the case of product opened and / or partially used and that are not suitable to be returned, the right of withdrawal does not apply and Caffè Pascucci Torrefazione Spa shall return the property purchased by charging the customer of the shipping costs.
With the above limitation, Caffè Pascucci Torrefazione Spa will refund the customer of the amount paid within 14 days of receiving the notice of withdrawal by credit note on bank account or credit card, or by check.
